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The call center makes full use of modern communication and computer technology, such as IVR (Interactive Voice 800 Call Center Process Response System), ACD (Automatic Call Distribution System), etc., which can automatically and flexibly handle a large variety of different incoming and outgoing calls Operation and operation place of business and service. The call center has gradually transformed from a telemarketing center to a CTI (computer communication integration) integrated call center in enterprise applications. It has integrated various media such as telephone, computer, and Internet into marketing, service, and many other tasks.A call center is a service organization composed of a group of service personnel in a relatively centralized place, usually using computer communication technology to handle inquiries and consulting needs from enterprises and customers. Taking telephone consultation as an example, it has the ability to process a large number of incoming calls at the same time, and also has a calling number display, which can automatically assign incoming calls to personnel with corresponding skills for processing, and can record and store all incoming call information. A typical call center based on customer service can have both inbound and outbound functions. While processing customer information query, consultation, complaint and other services, it can also carry out outbound services such as customer return visits and satisfaction surveys. According to technology, it can be divided into call centers based on computer boards, call centers based on switches and integrated call centers based on IP technology.In the call center industry, there are various categories and categories such as self-built (In-House Call Center), outsourcing (Out Sourcing Call Center), hosting and equipment leasing (or Application Service Provider). form.